IT Process Automation Solution

Help IT better adapt to change.

With HP OpenView, you can automate daily activities and workflows, building upon the established value of ITIL processes and the ITSM approach. You can allocate and maintain configuration items based on a desired state model, track and control assets throughout the asset lifecycle, prioritize operational events and activities based on customer impact, ensure consistency with a robust configuration management database, Improve security and user experience and deliver IT services at agreed-upon service levels, quality and cost targets.

IT Process Automation solutions

Asset Management

Provide inventory, financial and asset lifecycle insight to the enterprise.

Configuration Management

Automate and enforce the provisioning of the entire IT stack, from operating systems to applications.

Consolidated Service Desk

Manage IT service requests; document and measure service level agreements (SLAs); capture critical information about incidents, problems, change requests, configuration and service levels; and establish a configuration management database (CMDB), which is core to IT Service Management.

Identity Management

Automate the process of creating, managing and enforcing user identities, inside and outside of traditional enterprise IT boundaries.

IT Service Management

Combines powerful HP OpenView software with years of experience to transform your IT into a real business and competitive differentiator.

Complementary solutions

Customers who are automating IT processes have found additional value in HP OpenView Business Service Management solutions.

Business Service Management

Align business processes with IT infrastructure to not only show the impact of IT on business process, but to demonstrate the impact those processes have on the enterprise.